🔄 Return & Refund Policy 💖
Deal Se ❤️ Dil Tak...
📌 Return Policy Overview
At Dilkhush Gift, customer satisfaction is our priority. We accept returns within 7 days from the date of delivery under specific conditions mentioned below.
✅ Eligible Return Conditions (Within 7 Days)
📦 Product is damaged at the time of delivery.
🔄 Wrong product received (Product mismatch).
🎁 Different product delivered instead of the ordered item.
💔 Product received in damaged condition.
🔄 Wrong product received (Product mismatch).
🎁 Different product delivered instead of the ordered item.
💔 Product received in damaged condition.
📹 Mandatory Conditions for Return
- 🎥 Unboxing video is compulsory for claiming any return.
- 🏷️ For branded products, the original seal must not be opened.
- 📦 Product must be in original condition with packaging intact.
❌ Non-Returnable Conditions
⏳ Return request made after 7 days of delivery.
🚫 Product damaged by customer after delivery.
🧪 Product used, tested, or altered by customer.
⚠️ Any mishandling or accidental damage from customer side.
🔓 Branded product with opened seal.
🚫 Product damaged by customer after delivery.
🧪 Product used, tested, or altered by customer.
⚠️ Any mishandling or accidental damage from customer side.
🔓 Branded product with opened seal.
In the above cases, Dilkhush Gift will not accept the return request.
💰 Refund Process
- 📩 Once return request is approved, further instructions will be provided.
- 🔍 Product inspection will be done after receiving the item.
- 💳 Refund will be processed to the original payment method (if applicable).
- ⏳ Refund processing time may take a few business days.
📞 How to Request a Return
Please contact our customer support within 7 days of delivery and share:
- 📦 Order details
- 🎥 Unboxing video
- 📸 Clear images of the product (if damaged/mismatch)
